Shipping & Returns
General Order Information
• Please note: Orders CANNOT be changed, modified, or canceled after checkout.
• We will only accept one coupon code per order.
• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at email@example.com for assistance.
• We offer flat rate shipping at $6.95 for the continental United States ($12.95 for Alaska/Hawaii). We offer UPS standard, 2-day and overnight shipping as well. We also offer free shipping on orders that are over $75 within the continental United States (excluding APO addresses). We offer real-time shipping quotes to orders shipping to Canada.
• Standard shipping orders may take 2-3 business days to be processed and packaged before they are shipped out.
• Layered Collection Boutique is NOT responsible for:
Products that are delayed, lost or damaged in the mail, as well as packages not received but marked as delivered. The US Postal Service or UPS will be responsible once we ship the packages.
• Carrier Contact Numbers:
• WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, please write to us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
• Return Address:
Layered Collection Boutique
2565 Alexandra DR, CARMEL, IN 46074
The following items are all FINAL sale and cannot be returned:
Accessories (including: Hats, Jewelry, Sunglasses, and Scarves)
Flash Sales, Clearance, and Items with Discounts of 25% or more
• All returned or exchanged items must have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box or bag for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned or exchanged merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT only within 14 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping charges. Exchanged must be for the same item. If we no longer have the size you want, you will be issued an online store credit.
• When making a return or exchange, please include the original invoice and any notes (written or via email) as to why it is being returned.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. If exchanging, we will pay for shipping the exchanged item to you.
• Please allow 3-4 business days for our us to receive your return, and 5-7 business days for our return department to process your store credit.
• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
Defects or Problems With Your Order?
• If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.